Warranty & Returns
Fourteen Day Money Back Guarantee / Your Right to Cancel
All our items are sold with a 14 day money back guarantee.
Under the UK Consumer Contracts Regulations 2013, you have 14 days (after the day you receive your goods / the last of your goods) to cancel the contract for your order with us. All time periods quoted are extended to the next working day if they end on a Saturday, Sunday or Bank Holiday. In this case we will issue you with a full refund however you will need to return all goods you are requesting a refund for at your cost if you have already received them and they will need to be returned to us in a reasonable condition. Upgraded carriage services chosen by you when you placed your order e.g. by 9am instead of using our standard next working day delivery are non refundable however any basic rate paid will be refundable
If you decide to cancel your order with TheBestStock, we request that you inform us know in writing, quoting your order number and this will be accepted in the form of an e-mail to us via our Technical & Aftersales Support ticket system or a written letter to:
Speckless Sparkle Ltd
Unit 18, 62 Portman Road
(We are an online company and do not allow customers to come our address without an appointment)
Please keep a copy of your written cancellation notice in case of dispute.
All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. If you fail to take reasonable care of goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
It is your statutory duty to take reasonable care of the goods therefore if the goods are returned in an unreasonable condition we may make a deduction from the reimbursement for loss in value of the goods supplied, if the loss is the result of unnecessary handling by you. You are given the same opportunity to test and examine the goods as you would have, had you actually seen the goods in a shop prior to purchase before you make a decision to cancel the contract.
You will return the goods without undue delay and in any event no later than 14 days from the day which you communicate your cancellation from this contract to us. The deadline is met is you send back the goods before the 14 days has expired. (For details on returning goods please read the entire terms, please pay close attention to clause 9 and 10)
Postage costs of returning the item to ourselves is to be bourne by you please read the shipping cost to return goods term.
ALL REFUNDS for cases like this are processed within 14 days after goods are received back – it is our aim to get your money refunded back to you as quickly as possible.
No compensation payment or refund will be made for, but not limited to, disappointment, or time lost.
Your goods may be covered under a manufacturer warranty. However since we work with numerous manufacturers please do enquire about the warranty before ordering the product. This means any manufacturing fault within the said time frame is covered and will be repaired/replaced or refunded if this is not possible. When claiming under a warranty you are legally obliged to return the product or defective part to us for examination.
Due to the nature of the products we sell and the environment they operated in, breakages can often occur therefore general wear and tear or any damage caused by misuse is not covered, this warranty covers you solely against manufacturing faults. If the product or parts are not covered by the warranty or your statutory rights a quote will be supplied for repair or replacement and the cost of returning the product or parts back to you (please see repair service section for details). All warranty claim decisions are final.
ALL REFUNDS ARE PROCESSED within 30 days – it is our aim to get your money refunded back to you as quickly as possible. No compensation payment or refund will be made for, but not limited to, disappointment, or time lost.
An extended returns period may be accepted at certain times of the year or in exceptional circumstances however this is at our discretion and only if pre-agreed between us before purchase in writing.
This does not effect your statutory rights.
If you suspect a fault with your goods you should email us for support as nearly all problems can be resolved this way and we are happy to help.
Returns are only accepted with a returns number which can be obtained after going through the details of your return with a member of staff through telephone or email. The Return form must be completed in full and attached to the outside of your parcel. Parcels that arrive without a returns number and without a returns form may be rejected.
If the product or parts are not covered by the warranty a quote will be supplied for repair or replacement and the cost of returning the product or parts back to you. All warranty claim decisions are final. Product warranty does not cover collateral damage. Due to the nature and use of this product misuse, abuse incorrect charging and discharging and all other inappropriate use of this product is not covered under warranty.
Please read our ‘Shipping Costs To Return Goods‘ term below for important advise on returning your goods .
Shipping Cost to Return Goods
The arrangement and shipping cost to return goods to us is bourne by you and will not be refunded if the goods are tested and found to be free from manufacturing fault.
You can reasonably ask us to pay the cost of the return of your goods if a model is returned to us and is tested to have a manufacturing fault as this cost is a direct consequential loss of a faulty product however you must mitigate your loss.